Terms of Play

These terms apply when you register with Mirax and continue using our Casino. Kika Technology B.V. operates Mirax under the laws of Curaçao. By opening an account, you confirm that you have read and accepted this contract.

Who can play

You must be 18 or older, or have reached the higher legal age that applies where you live. Online gambling must also be lawful in your location. You are responsible for following your local rules, and we may check where you live during KYC.

Players from a number of countries cannot deposit or play for real money. Availability can also vary by game. Some game studios block their games in certain countries, and those restrictions may change. Using a VPN to get around a studio block is prohibited and can lead to confiscated winnings.

You are responsible for any taxes or charges that apply to your winnings where you live.

One account belongs to one player

You may hold only one account at a time. If you create or use duplicates, payments to you are cancelled, the accounts are terminated, and bonuses or winnings collected through a duplicate are void.

Do not let anyone else use your account, including a minor. Register for yourself and use Mirax only for personal entertainment, never for commercial profit. Keep your name, home address, contact details, and other account information complete and current. False, incomplete, inaccurate, or misleading details may result in your account being closed and the funds in it being voided.

How verification works

KYC checks that the account holder is a real person, that deposited funds are legitimate and belong to that person, and that an outgoing payment reaches the correct person and payment account. We may ask for government-issued proof of identity, proof of your residential address, and evidence that you own or control the payment method. Where needed, we may also request information about the source of funds or source of wealth, an explanation of account activity, or further documents.

A video call or another video, biometric, or presence check may be requested. Your account, payments, or other activity may be suspended until verification is complete. KYC is mandatory once your cumulative payments reach 2,000 CAD, but checks may also take place earlier or later when legal, payment, risk, account-change, or unusual-activity conditions call for them.

Verification does not prevent us from asking for updated or additional information later. If you do not provide the requested material, you cannot receive payments. Continued refusal or failure to respond may lead to a suspended and then closed account. Legitimate outstanding funds remain subject to payment after the required checks are completed.

Depositing your own funds

The cashier shows deposit limits of C$10 to C$4,000, depending on the method. Crypto deposits cannot have deposit limits applied because of how they work.

Use only a payment method in your own name. Third-party payment systems are prohibited, we are not responsible for money lost through them, and winnings from third-party deposits are voided. When reasonably possible, withdrawals, refunds, and reversals return to the original source of funds. If that route is unavailable or prohibited, we may choose another payment method after any necessary ownership and verification checks.

Every deposit must be wagered at least 3 times before related winnings can be withdrawn. For table and live games, the requirement is 10 times the deposited amount. We reserve the right to cancel a payment until the applicable wagering requirement has been met.

We are not a financial institution. Deposited funds do not earn interest, and we do not provide currency conversion or exchange services.

Withdrawing money

The cashier minimum withdrawal is C$20, although a particular method may set a different minimum or maximum. If your request exceeds that method's limit, it is paid in instalments.

The overall maximum is 20,000 CAD a week, counted from the first successful payment sent during that week, and 80,000 CAD a month, counted from the first calendar day of the month. A promotion may state another limit. We may also change withdrawal limits for players at a higher VIP level and will tell those players in advance.

When a withdrawable winning balance is very large, we reserve the right to pay it in monthly instalments until the full amount has been sent. Progressive jackpot wins are paid in full.

Card withdrawals take 3 to 5 business days. Sofort withdrawals take 5 to 7 business days, and bank withdrawals take 5 to 7 business days. These are processing periods for the named methods, not a promise that every request will be completed without verification or review.

Bonuses have their own rules

Each bonus or promotion has separate rules, and those rules take effect when you activate or use the offer.

Fraud, manipulation, and errors

Collusion, chargebacks, false identities, manipulated documents, dishonest bonus use, low-risk play used to disguise or move funds, and any strategy intended to gain an unfair advantage are prohibited. If we detect fraud or advantage play, affected winnings may be voided, access may be barred indefinitely, and payments may be retained while the account is investigated. Games or events proven to have been externally manipulated may be terminated or changed so play can be restored to its earlier state. If you notice an error, incomplete result, or incorrect credit, report it promptly instead of using it. Taking advantage of an error can make you responsible for the full costs connected with it.

Suspension and termination

We reserve the right to suspend or terminate an account when required by law, regulation, account protection needs, or these terms. Access to payments and play may be restricted during an investigation or compliance review. Reasons may include suspected fraud, multiple accounts, unauthorized payment accounts, false information, failed KYC, collusion, cheating, or bonus abuse.

Undisputed legitimate funds may remain payable after all checks are completed, less chargebacks, charges, improperly obtained bonuses, or other amounts you owe. Funds may be retained, confiscated, or transferred to the relevant authorities where required by law or reasonably linked to fraud, crime, sanctions breaches, or a breach of these terms.

When an account becomes dormant

An account becomes dormant after 12 consecutive months without a login. While its balance remains positive, we reserve the right to charge a monthly administration fee of at least 25 CAD. The fee starts in the following month after notice and stops when you reactivate the account or the balance reaches zero.

Complaints and disputes

Contact support first if you disagree with a payment, account restriction, suspension, termination, or decision about funds. You may submit a formal complaint through customer support or the dedicated online complaint form at no charge within 6 months of the issue. For a game or event that finishes later, that period begins when it ends.

We acknowledge a complaint within 1 week, explain the review, and give an estimated timetable. We normally provide a written response within 4 weeks. A complex case or one needing more information may receive one extension of up to 4 further weeks, with written notice. If requested information is not provided on time, the complaint may be closed. Responsible-gambling complaints receive priority.

The final written response gives the decision and supporting detail where needed, or explains why the complaint could not be handled. If our internal process does not resolve the matter, you may take it to our independent ADR provider. Disputes arising from this contract are otherwise settled by arbitration in Curaçao under its civil procedure rules.

Changes to this contract

We review these terms and may update them when relevant rules change. We will give reasonable, timely notice of material changes. Unless we say otherwise, an updated contract takes effect when it is published.

Your consent is required for the revised terms. If you do not consent, you are entitled to receive the outstanding balance in your account. If a court finds one provision invalid, the rest of the contract remains effective.

Limits on responsibility

Gambling can cause financial loss, and you accept that risk when you play. We are not responsible for hardware or software failures, unstable or lost internet connections, or other technical problems that restrict access or interrupt play. We do not promise that our site, software, or games will be error-free, suitable for every purpose, or continuously available. To the extent set out in the contract, we and our management, employees, partners, and service providers are not responsible for losses, costs, expenses, or damages arising from your use of Mirax or participation in games.