Contact Mirax Support

Support is available 24/7 for questions about your Mirax account and play. Use live chat when you want to speak with the team online. You can also email [email protected] or send your request through the online contact form. If demand is high, a reply may take longer while earlier requests are handled.

What can support help with

The team can assist with account access, verification documents, deposits and withdrawals, bonus conditions, technical problems, and Personal Limits.

If you forgot your password, select the Forgot my password link and enter your registered email address or username. We will send a link that lets you set a new password. A forgotten registration email cannot be recovered through that process, so contact support about other login questions.

For verification, support can clarify why a document was not approved and what information is still needed. Payment questions may include a delayed deposit, an unavailable withdrawal, or the payment details connected with your profile. Bonus rules and wagering conditions are also covered. The team can also help you set or manage deposit, loss, wager, and session limits.

Raise a complaint

Start with support if your concern involves a payment, bonus, software problem, deposit, account, or responsible-gambling limit. Give enough detail for the team to identify the account and issue, and include a screenshot when it helps show a technical error.

If the matter remains unresolved, you can file a formal complaint through the complaint channel. You may then take the dispute to the independent ADR provider EGIS.

Privacy requests

Kika Technology B.V.'s data protection officer handles questions about personal data and requests to exercise privacy rights. Write to [email protected]. Additional documents may be requested to confirm your identity before a privacy request is completed.